Youhanth Youvarajah

Through my volunteering and working experience, I have gained a myriad of experience liaison and interacting with a diverse population ranging from age, gender and cultural groups. In order to fully gain new skills as an individual I found it necessary to participate in various projects and events.

Youhanth Youvarajah

Administrative Officer

Phone:

647-990-6944

Email:

yyouvar@gmail.com

Address:

79 Radford Drive

Ajax, ON

L1T2E5

EXPERIENCE

2021-2022

Customer Experience Representative

SCOTIABANK

Assisting customers and businesses with their day-to-day banking needs
Verified and recorded cash, checks and direct and non-direct wires
Advocate and referred customers to set-up new banking plans and opportunities
Processed transactions in person and over the phone to prevent fraudulent activity
Recorded and maintained confidential customer information to address their future needs

2019-2021

PRODIGY CONSULTING AND DEVELOPMENT

Construction Administrator

2017-2018

Office Administrator

Optimized expenses by outsourcing contactors by skill levels, locations, price and availability
Improved relationships with contractor by creating a new procedure for organizing and updating information
Responded to customer inquiries about the status and completion of the project
Organized and managed various product receipts and project completion reports
Screened new contractors by analyzing their qualifications, work history and conducting phone interviews
Oversaw aspects in preparing for meetings, including scheduling meetings, taking notes and creating reports

ASPECT RETAIL LOGISTICS

Tracking products throughout the warehouse and departments, to maintain organized and efficient operations
Delivered mail to departmentsby sorting, processing and distributing packages based on individual requests

Trained new employees on operating procedures including reporting, auditing and emergency protocols
Maintained quality assurance of product by documenting reported damage of items and boxes
Ensured that health and safety standards were met by conducting audits and reports

VOLUNTEER

2022-Present

Data Migration Officer

HABITAT FOR HUMANITY

Using MS Teams to transfer old data to new server
Assisted in various office duties

2014-Present

Office Coordinator

POLITICAL PARTY

Increased awareness of party and recruited new volunteers by effectively scheduling and organizing city events
Assisted in accurately managing office budget

2014-2015

YMCA

Supervised Access Attendant

Cultivated a safe and active space for vulnerable children and adults by preparing interactive games
Produced detail-oriented notes by carefully recording the various activities and interactions between parents and children
Prevented parental disputes by ensuring all legal documentations were understood and met

2013-2015

Research/Policy Analyst

JOANNE'S HOUSE: DURHAM YOUTH HOUSING AND SUPPORT SERVICES

Created an accessibility policy by analyzing and referring to the standards of other youth shelters in Ontario
Monitored youths doing their job search and training activity